Browse the Questions We Get Asked Most
Most questions we receive fall into a few clear areas: how to fund your account, how withdrawals are processed, what to do if you can't log in, and how to reach us when something goes wrong. Deposits through bKash, Nagad, and Rocket are the most common starting point — you open your wallet app, send to the account number shown on the
deposit screen, and confirm with your PIN. The transaction reference appears in your ku901 wallet within a short window after the transfer clears. Withdrawals follow a verification step where the receiving wallet must match the one used to deposit. For account access issues, the OTP flow handles most cases: enter your registered mobile number, receive the code, and you're back in. If
you're in Dhaka or anywhere else in Bangladesh and something isn't resolving, our support team is the fastest path forward. Check the sections below for the specific answer you need.