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How ku901 Handles Your Personal Information

Your account data, payment activity, and device information are handled with care — this page explains exactly what we collect, why we collect it, and how you can request changes.

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ku901 How ku901 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected by password hashing and session-based authentication. We flag unusual login patterns and may prompt an OTP verification step to your registered mobile number before granting access.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on mobile. You can withdraw cookie consent through your browser settings; this does not affect your account access.

Data Retention

We keep account and transaction records for as long as required by applicable law or our fraud-prevention obligations. When retention is no longer required, data is deleted or anonymised on a scheduled basis.

Requesting Changes

To access, correct, or request deletion of your personal data, contact us via live chat or email with your account details. We aim to respond to verified requests within the timeframe required by applicable law in your region.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Support Open the chat widget from your account dashboard to raise a data query directly. Our support team can log a formal data request on your behalf and confirm receipt.
Email Data Requests Send your data access, correction, or deletion request to our support email. Include your registered account details so we can verify your identity before processing.
Account Settings Path Some data preferences — including marketing contact and cookie consent — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Privacy

We collect your registration details, contact information, and the payment methods you add — including bKash, Nagad, or Rocket numbers. Device and session data is also logged to secure your account.

Payment identifiers are stored only as needed to process and verify your transactions. Full wallet credentials are never stored on our side — transfers are confirmed through each provider's own secure flow.

Yes. Contact us via live chat or email with your registered account details. We will verify your identity and provide the data we hold within the timeframe required by applicable law in your region.

Send a deletion request through live chat or email. We will process it in line with our legal retention obligations — some transaction records must be kept for regulatory purposes even after a deletion request.

We do not sell your data. Limited sharing occurs with fraud-prevention and regulatory partners where required by law. We will always have a legal basis for any such sharing and can explain it on request.

This policy applies to all account holders in supported regions. Your specific rights depend on your local law and eligible regions. If local law grants you additional data rights, those rights apply to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.